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| priority - Performance Guarantee |
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In the event a priority shipment is not ready for pick-up 180 minutes after the agreed pick-up time (RFP) at the airport of destination and the attempt to take delivery is made within this timeframe, the Performance Guarantee comes into force.
The stations’ RFP is based on the scheduled time of arrival and consequently the Performance Guarantee covers any operational delay considered within the reasonable control of Austrian cargo – even a mechanical failure of an aircraft. The RFP for the stations are published on the Austrian cargo Internet for easy reference - see details.
For further details, please either contact any Austrian cargo office worldwide or refer to the Conditions of Carriage.
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Claim processing
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Such refund accrues to either the shipper or the consignee depending on whether the shipment was prepaid or charges collect and is settled via the respective agent.
In either case both a Proof of Non-Availability as well as a Power of Attorney have to be channeled in accordance with the standard claims procedures. Both forms can be downloaded below.
Proof of Non-Availability
Power of Attorney
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Flight Planning |
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| Date |
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